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Streamlining services and optimizing staff productivity can impact the overall experience of the guests during their hotel stay.
HotelMGR is a solution specifically designed to manage workflow,
maintenance duties and preventative maintenance schedules, ensuring all hotel services are functioning, standards are maintained and guest expectation is exceeded.


Maids and housekeeping staff can use the guest room telephone or the HotelMGR app to raise an automated ticket for a specific room defect such as an electrical or plumbing problem. This ticket will then be automatically issued to the most appropriately skilled resource via smart devices. Once the ticket has been accepted and the necessary remedial work completed the ticket can then be closed or referred for further follow-up work. Escalations can be defined within the application and full management reporting capability comes as standard.


  • Workflow Management

  •  Issue Tracking

  •  Issue Prioritization

  •  Issue Entry

  •  Skills-Based Dispatching

  •  Work Ticket Dispatch

  •  Work Ticket Tracking

  •  Multi-Lingual

  •  Issue Customization



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